Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights

Steps taken by the government in the aviation department, helps to strengthen the rights of the passenger and also helps to create an environment of harmony between the one taking the service and the one providing it. Office of the Director General of Civil Aviation has issued Civil Aviation Requirements, where in Series M Part IV, issued on 6^th August 2010 and came into force on 15^thAugust 2010, gives the requirements to be followed for facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights. 

https://drive.google.com/file/d/0B5vWGtQ14k1BTUVkaHhnb2xzWmc/view?usp=sharing

Print Page