Monday, 19 May 2014

When there is no deficiency of service in case of postal Monthly Income Scheme?

 Moreover, the complainant  has failed to prove the fact that he had  informed  the OP2   that his wife had expired.  Mere affidavits filed during the pendency of the case,  carry  exiguous  value.  The complainant  is an  educated person, who is an Advocate and well versed  in legal complexities.  He should  be aware of what is the difference  between  the oral  evidence  and  documentary evidence.  It is rudimentary principle  of jurisprudence  that  documentary  evidence will  always  get  preponderance  over  the  oral evidence  because  this  is well known  maxim of  law, that  “men  may tell lies, but the documents  cannot”.  The  perfect  proof  is,  giving  the  information,  in writing.  The name  of  the  Agent  of  the Post Office  was  also  not  disclosed.  His  affidavit  also did  not  see the light of  the day.   The name  of  the Post  Master  was also withheld.  We see no merit  in  the  revision  petition  and   the same is, therefore, dismissed
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
NEW DELHI



REVISION PETITION NO. 3437 OF 2012
(From the order dated 20.07.2012 in First Appeal No. 259/2011 of
State Consumer Disputes Redressal Commission, HIMACHAL PRADESH )




N.D. Sharma, S/o. Late Sh. Dev Dutt Sharma
                …Petitioner

Versus
1. Union of India

BEFORE:
      HON'BLE MR. JUSTICE J.M. MALIK, PRESIDING MEMBER
      HON’BLE DR. S.M. KANTIKAR, MEMBER



PRONOUNCED ON_18TH FEBRUARY, 2014



1.      Shri N.D. Sharma, the petitioner, who is an Advocate, and his wife, Late Smt. Narindra Sharma, had a joint account with Head Post Master, Head Post Office, Mandi, District Mandi, Himachal Pradesh, OP2. OPs  had  floated  Monthly  Income Scheme. As per the Scheme, OP2 was to  pay Rs.4,000/- p.m.  as interest,  for the period of  six years  and  Rs.6,60,000/-  was to be paid on the date of maturity, on 11.09.2010.  Moreover, bonus on  the  original account  of both  the  account holders  was to be paid.

2.      Unfortunately, Smt. Narindra Sharma, died on 11.03.2010.  This fact  was  brought to the notice of the Agent, through whom the account  had been  opened in  the presence of Sh.N. Deepak Sharma, Advocate.  The  complainant  was advised to disclose the matter to OP2.  The complainant  went to the Post Master, who informed  him  that  Survivor  can operate joint account in case of death of one of the joint holders.

3.      After  the  maturity  on 17.09.2010, the complainant was paid only a sum of Rs.5,55,750/-, instead of maturity amount of Rs.6,60,000/-.  On enquiry,  it  transpired that  after the death of one of the joint holders, the  joint account will be treated as a ‘single account’,  in the name  of  the Surviving Depositor.  The plea raised by the complainant  is  that  the  deduction of Rs.1,04,250/-, on  the part of  OP2  is  illegal,  which  amounts  to deficiency  in service on
the part of OPs. 
4.      A complaint was filed before the District Forum which allowed the complaint and the OPs were directed to  pay to the complainant, Rs.1,04,250/-, along with interest @ 9% p.a., from the date of  maturity to  the  complainant,  till realization.  Compensation  and litigation costs in the sum of Rs.1,000/- each, was allowed to the complainant.

5.      Aggrieved  by  that  order, the OPs filed a First Appeal  before the State Commission.  The State Commission accepted the appeal and dismissed the consumer complaint, filed by the complainant. Aggrieved  by  that  order,  the  present  revision petition has been filed. 

6.      We have heard the counsel for the petitioner, and  have gone through his written submissions. It is alleged that the State Commission  has  not appreciated the facts and its order is based upon non-appreciation of the evidence placed on record  by the petitioner.  Again,  the  State Commission  has  wrongly interpreted the facts.  It  is  contended that  his  case  is  supported by Ratanchand Sondhiya Vs. Sub-Post Master Garkhota, 2008 NCJ 86 (NC).  It  was  further prayed that the complaint  should be accepted  with costs of  Rs.1,00,000/- on account of compensation and Rs.50,000/-  be  awarded for dragging the petitioner to ‘uncalled for litigation’.

7.      These  arguments  leave no impression upon us.  Notification DG No.110-23/2001-SAB, dated 07.01.2003, provides that, in the event of death of one of the Depositors of the joint account holders, the said joint account will be treated as ‘single deposit account’ and the surviving depositor will not be entitled for further interest, immediately,  after  the  death  of  one of the joint account holders.  The single  account  will  stand  closed  and no interest will be levied on this account.   The OPs case is also supported by Rule 9(2).

8.      The State Commission has placed reliance on Postmaster, Dargamitta H.P.O., Nellore Vs. Raja Prameelamma, 1995 STPL (LE) 20881 SC and judgment of this Commission in RP No.1020 of 2002, titled K.M.Singh Vs. Sr. Postmaster, Ramesh Nagar, New Delhi, decided on 15.11.2002.  We have gone through these authorities.  These authorities  neatly dovetail with the facts of this case.
9.      The  State Commission has, held :-

“Mr.Arora, in view of the aforesaid directions had drawn our attention to the compilation or book of A.N.Dureja, Assistant Director General (Retd.),    P & T Accounts & Finance Service on the Post Office Small Savings Schemes, page-159, Edition-2008, which contain  important orders, viz., order-15, in Chapter-13, under Heading, Post Office (Monthly Income Account) Rules, 1987, which relates to the status of Joint MIS account on the death of note of the depositors which had been dealt  herein  above and he had  also drawn our attention to the Post Office Savings Bank Manual, Volume-I, issued under the Authority of Director General of Posts, India and Secretary  to Government  of  India, Department of Posts.  Para-168 (8) of the said Manual, contained in Chapter-5, under the Heading, “Monthly  Income  Account Scheme, 1987”, salient features thereof  is at page – 214 of the said Manual,  which may kindly be perused from pages 18 to 28 of the appeal file.  They are on the point  that in case of death of one of the joint account  holders,  MIS  account is to be treated as ‘single account’  and no interest is to be paid on the said amount after the death of joint account holder”.


10.    The State Commission, also, placed reliance on Rule 168(8) contained in Chapter – 5, under the Heading, “Monthly Income Account Scheme, 1987”.

11.    Moreover, the complainant  has failed to prove the fact that he had  informed  the OP2   that his wife had expired.  Mere affidavits filed during the pendency of the case,  carry  exiguous  value.  The complainant  is an  educated person, who is an Advocate and well versed  in legal complexities.  He should  be aware of what is the difference  between  the oral  evidence  and  documentary evidence.  It is rudimentary principle  of jurisprudence  that  documentary  evidence will  always  get  preponderance  over  the  oral evidence  because  this  is well known  maxim of  law, that  “men  may tell lies, but the documents  cannot”.  The  perfect  proof  is,  giving  the  information,  in writing.  The name  of  the  Agent  of  the Post Office  was  also  not  disclosed.  His  affidavit  also did  not  see the light of  the day.   The name  of  the Post  Master  was also withheld.  We see no merit  in  the  revision  petition  and   the same is, therefore, dismissed.  No order as to costs.

..…………………..………J
     (J.M. MALIK)
      PRESIDING MEMBER

                                                               
 ..……………….……………
                                                        (DR.S.M. KANTIKAR)
                                                                            MEMBER


Dd/11
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